← Back to Home

Privacy Policy

Last updated: March 8, 2026

1. Introduction

PH Neutral (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

We comply with applicable data protection laws including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Information You Provide

  • Contact information (PH neutral d.o.o., contact@phneutral.hr)
  • Project details submitted through our contact form
  • Communications you send to us

2.2 Information Collected Automatically

With your consent, we may collect:

  • Device and browser information
  • IP address and approximate location
  • Pages visited and interactions on our site
  • Referral source and search terms

3. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide services
  • Improve our website and user experience
  • Analyze website traffic and usage patterns (with consent)
  • Send relevant communications (with consent)
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your data based on the following legal grounds:

  • Consent (Article 6(1)(a)): For analytics, marketing cookies, and optional communications
  • Legitimate Interest (Article 6(1)(f)): For website security and fraud prevention
  • Contract (Article 6(1)(b)): To respond to inquiries and provide requested services
  • Legal Obligation (Article 6(1)(c)): To comply with applicable laws

5. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information about the cookies we use, please see our Cookie Policy.

You can manage your cookie preferences at any time:

6. Data Sharing

We may share your information with:

  • Service Providers: Third parties that help us operate our website (hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

We do not sell your personal information. For California residents, see Section 10 for CCPA-specific rights.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for 1 month unless you request deletion.

8. Your Rights (GDPR)

If you are in the EU/EEA, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

9. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. California Privacy Rights (CCPA/CPRA)

California residents have additional rights:

  • Right to Know: What personal information we collect and how it's used
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate information
  • Right to Opt-Out: Opt out of sale/sharing of personal information
  • Right to Non-Discrimination: No discrimination for exercising rights

To exercise your opt-out right, visit our Do Not Sell My Personal Information page.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

14. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: privacy@phneutral.hr

Cookie PolicyDo Not Sell My InformationHome